Refund Policy

This policy explains how refunds work on Veehk. It is part of our Terms of Service. Whether a refund is approved depends on what happened with your trip or order.

Where refunds go

• Card payments are refunded to the original card through Stripe. This usually takes 5-10 business days, and bank timing varies.
• Payments made with your Veehk wallet are refunded to your wallet.

Rides

You can cancel a ride before it is completed. A cancellation fee may apply after a driver is assigned. The fee is shown in the app.

Food, grocery, and other deliveries

If an item is missing, wrong, or damaged, report it in the app within 48 hours. We will review it and may refund the affected items.

Marketplace purchases

Your payment is held until you confirm delivery. If something is wrong, open a dispute in the app before the payment is released.

Subscriptions and Veehk Date plans

Veehk Date Gold and Platinum renew automatically every month until you cancel. Auto-renewal is never turned on unless you agree to it and see the price first.

• How to cancel: turn off auto-renewal in the app, under Date, then Premium. You can do this at any time.
• After you cancel: we stop future charges. You keep your plan until the end of the term you already paid for.
• Full refund within 3 business days: if you cancel within 3 business days of a charge, you get a full refund of that charge. We take nothing off for the days you used. We settle it within 10 days. Your paid plan ends when the refund is processed.
• After 3 business days: you can still ask for a refund. We review it case by case. Any refund is worked out from the value you have already used, so it may not be the full amount.
• Where to ask: use the refund option in the app under Date, then Premium, or email support@veehk.us.com.
• Renewals that fail: if we cannot collect a renewal, we try again for up to 3 days. Then we turn auto-renewal off and tell you.

Loves and Veehk Date extras

Loves are used in Reels and Live only. Veehk Date extras are Super Likes, Boosts, and Roses. You use them up as you spend them. Used items cannot be refunded. Refunds for extras you bought follow the same rules as Date plans above. Extras have no cash value and cannot be moved to another person.

Wallet top-ups

An unused wallet top-up can be refunded. Contact support to ask.

How to ask for a refund

• Use the help or report option in the app on the trip or order.
• Or email support@veehk.us.com with the date, amount, and your trip or order reference.

See Pricing for how prices are shown.