Veehk App — Terms of Service

These Terms of Service ("Terms") are an agreement between you and Veehk ("Veehk", "we", "us") and govern your access to and use of the Veehk mobile application for iOS and Android (the "App") and related services (together, the "Services"). For our website at veehk.us.com, see the Website Terms of Service. By creating an account or using the Services, you agree to these Terms and to the Veehk App Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility

• You must be at least 13 to use the App, and 18 to use wallet and payment features and the Veehk dating features. Where the law of your location sets a higher age, that age applies.
• Drivers, delivery partners, and vendors must meet the additional requirements described in the App and any applicable licensing, insurance, and legal requirements.
• Availability of services varies by location and is subject to local law.

2. Accounts

You are responsible for keeping your sign-in details and device secure and for all activity under your account. Provide accurate information and keep it up to date. Notify us promptly at support@veehk.us.com if you suspect unauthorized use. You may delete your account at any time as described in our Veehk App Privacy Policy.

3. The Veehk platform and independent providers

Veehk provides a technology platform that connects users with independent third parties, such as drivers, delivery partners, merchants, and vendors ("Providers"), for rides, carpool, deliveries, food, grocery, shopping, marketplace, and related services. Unless we expressly say otherwise, Veehk does not itself provide transportation, delivery, or sell the goods offered by merchants, and Providers are independent and not our employees or agents. Providers are responsible for their services, goods, listings, and compliance with applicable law. Your contract for a ride, delivery, or purchase is with the Provider, and these Terms govern your use of the platform.

4. Payments, wallet & refunds

• Prices, fares, delivery fees, taxes, and service fees are shown before you confirm, and may vary by time, distance, demand, and location.
• Online card and similar payments are processed by our third-party payment processor, Stripe, under its own terms. You authorize us and our processor to charge your selected payment method.
• Where cash payment is offered for a service, you must pay the full amount due to the Provider.
• The Veehk wallet lets you hold a balance for use in the App. Wallet balances are not a bank account, do not earn interest, and may be subject to limits and verification.
• Refunds depend on the circumstances of the trip or order, our policies, and the payment method. Approved refunds are returned to the original payment method or to your wallet. To request one, contact support@veehk.us.com.
• If we offer any subscription or recurring charge, we will disclose the price and renewal terms at purchase, and consistent with California's Automatic Renewal Law you may cancel at any time through your account or by contacting us.

5. Cancellations

You may cancel a ride, delivery, or order before it is completed, but cancellation fees may apply once a Provider has accepted or begun work, as shown in the App. Providers may also cancel, and we may cancel to protect safety or prevent fraud. We will refund amounts you are owed under these Terms and our policies.

6. User conduct and zero tolerance

You agree not to:

• break the law or use the Services for any unlawful, fraudulent, or harmful purpose;
• harass, threaten, discriminate against, or endanger any person;
• impersonate others or provide false information;
• interfere with, reverse engineer, scrape, or attack the Services;
• misuse promotions, referrals, rewards, or payment methods; or
• use the Services while impaired, or, as a driver or delivery partner, use or be under the influence of drugs, alcohol, or other intoxicating substances.

Veehk maintains a strict policy against impaired driving. Please read our Zero-Tolerance Policy, which forms part of these Terms and explains how to report concerns. We may suspend or remove accounts that violate it.

Prohibited conduct

You may not use Veehk for human trafficking or sexual exploitation of anyone, or to aid, abet, or encourage abuse of any kind. We may remove content, suspend or ban accounts, hold payouts while we investigate, and report to law enforcement. See our Acceptable Use Policy for the full list.

7. Ratings, reviews & user-generated content

• The App lets you post and share content such as ratings, reviews, reels, videos, photos, comments, messages, and live streams ("User Content"). You are responsible for your User Content and confirm that you have the rights to post it.
• You keep ownership of your User Content, and you grant Veehk a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce, and distribute it as needed to operate, promote, and improve the Services. This licence ends when you delete the content or your account, except for copies already shared or that we must retain by law.
• User Content must not be illegal, sexually explicit involving minors, violent, hateful, harassing, deceptive, infringing, or otherwise harmful. Posting content that exploits or endangers children is strictly prohibited and will be reported to the authorities.
• We may review, remove, or restrict content and accounts that we believe violate these Terms. You can report content or users in the App or by emailing support@veehk.us.com, and we aim to review reports promptly. We do not guarantee that all objectionable content will be removed. You can block or report other users at any time.

8. Mobile app terms (Apple App Store and Google Play)

If you download the App from the Apple App Store or Google Play, the following also apply:

• Agreement with Veehk only. These Terms are between you and Veehk, not Apple Inc. ("Apple") or Google LLC ("Google"). Veehk, not Apple or Google, is solely responsible for the App and its content.
• Licence. Veehk grants you a limited, non-exclusive, non-transferable, revocable licence to use the App on devices you own or control, as permitted by the applicable app store usage rules, and subject to these Terms. You may not copy, modify, sell, or reverse engineer the App except as the law allows.
• Maintenance and support. Veehk is responsible for providing any maintenance and support for the App. Apple and Google have no obligation to provide maintenance or support. Contact us through our Customer Support page.
• Warranty. Veehk is responsible for any product warranties, to the extent not disclaimed. If the App fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App if any; to the maximum extent permitted by law, Apple has no other warranty obligation for the App.
• Claims. Veehk, not Apple or Google, is responsible for addressing claims relating to the App or your possession and use of it, including product liability claims, claims that the App fails to meet legal or regulatory requirements, and consumer protection or similar claims.
• Intellectual property claims. If a third party claims that the App infringes its intellectual property rights, Veehk, not Apple or Google, is solely responsible for the investigation, defense, settlement, and discharge of the claim.
• Legal compliance. You represent that you are not located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties.
• Third-party terms. You must comply with applicable third-party terms, such as your wireless provider's terms, when using the App.
• Third-party beneficiary. Apple and its subsidiaries, and Google, are third-party beneficiaries of the terms in this section. Upon your acceptance of these Terms, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary. This does not give Apple or Google any responsibility for the App.
• Store terms. Your use of the App is also subject to the Apple Media Services Terms and Conditions or the Google Play Terms of Service, as applicable. If these Terms conflict with Apple's minimum EULA terms, Apple's terms control for Apple App Store downloads.

9. Intellectual property

The Veehk name, logo, App, software, and content we create are owned by Veehk or its licensors and are protected by law. Except for the limited licence above, we grant you no rights in them. Do not use them without our written permission. If you believe content on the Services infringes your copyright, contact us at support@veehk.us.com with enough detail to identify the content.

10. Third-party services

The Services may link to or work with third-party services such as maps, payment processing, and sign-in providers. We do not control and are not responsible for them, and your use of them is subject to their terms.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THE QUALITY, SAFETY, OR RELIABILITY OF ANY PROVIDER, GOODS, OR SERVICES ARRANGED THROUGH THE PLATFORM. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VEEHK AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND LICENSORS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES OR THE ACTS OR OMISSIONS OF PROVIDERS OR OTHER USERS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID TO VEEHK IN THE THREE MONTHS BEFORE THE CLAIM AND USD 100, EXCEPT WHERE THE LAW DOES NOT ALLOW THIS LIMITATION.

You agree to indemnify Veehk against claims arising from your breach of these Terms or misuse of the Services, to the extent permitted by law.

13. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you breach these Terms, create risk or legal exposure, or if we discontinue a service. Sections that by their nature should survive termination will do so.

14. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Disputes are subject to the courts located in California. Nothing in these Terms limits any mandatory consumer rights you have under the law of your location.

15. Changes

We may update these Terms. We will post the updated version with a new "last updated" date and, where required, notify you in the App. Continued use after changes means you accept the updated Terms.

16. SMS terms

Program name: VeeHK Messages. By giving us your mobile number and proceeding in the Veehk app, you agree to receive text messages from Veehk as described here.

• Message types: one-time login and verification codes on request; account and order notifications (for example driver application approved or cashout sent); safety alerts to trusted contacts you add; and marketing texts only if you tick the optional SMS checkbox or turn on marketing texts in the app (Privacy Center for riders, Notification preferences for drivers).
• How you opt in: on the phone-number screen of the app, below the phone field, there is a separate, optional checkbox that is unchecked by default. Its label reads: "Yes, text me ride updates and offers from Veehk. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of using Veehk." You can sign in without ticking it. The one-time code is sent only because you request it, and recurring and marketing texts are sent only if you tick the box. SMS consent is not a condition of using Veehk or of any purchase. You can change this at any time: riders use the "Marketing texts" switch in the Privacy Center, and drivers use the "Marketing texts (SMS)" switch in Notification preferences. Replying STOP also opts you out.
• Frequency: message frequency varies.
• Rates: message and data rates may apply.
• Opt out: reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to opt out of marketing texts. Replying STOP to our number may also block verification codes from that number until you text START.
• Help: reply HELP or INFO, or email support@veehk.us.com.
• Lift a block: reply START, UNSTOP, or YES.
• Carriers: carriers are not liable for delayed or undelivered messages.

See our Privacy Policy for how we handle your phone number and consent, and the SMS opt-in page for screenshots of the opt-in flow.

17. Contact

Support: support@veehk.us.com or our Customer Support page. For legal questions, email the same address.