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Veehk App — Customer Support

Last updated: October 19, 2026

This page is the customer support center for the Veehk mobile application (iOS and Android). If something is not working, or you need help with your account, a payment, a ride, a delivery, or an order, we are here to help.

Contact us

To help us resolve your request faster, please include the email address or phone number on your Veehk account, your device type and app version, the date and time of the issue, a trip or order reference if you have one, and screenshots where possible. Never send your password, full card number, or one-time codes by email.

Response times

We aim to reply to support emails as quickly as we can, and we generally respond within a few business days. Requests involving safety, fraud, or account security are prioritized. Response times may vary with volume and are not guaranteed.

Help topics

Account & sign-in

  • Trouble signing in: check that you are using the same method you registered with (email or phone, Google, or Apple), then try again or reset your credentials from the sign-in screen.
  • Update your name, photo, and contact details from your profile in the app.
  • If you suspect someone else is using your account, contact us immediately at the email above so we can help secure it.
  • Notifications, location, camera, and microphone access can be changed in your phone settings at any time.

Payments, wallet & refunds

  • Card and other online payments are processed by our payment partner, Stripe. Veehk does not store your full card number.
  • For a wallet top-up that does not appear, a duplicate or unexpected charge, or a refund question, email us with the date, amount, and trip or order reference.
  • Refund eligibility depends on the circumstances of the trip or order and the payment method used. Approved refunds are returned to the original payment method or to your Veehk wallet, and bank timing varies.

Rides & deliveries

  • Contact the driver or delivery partner from the trip screen for pickup coordination.
  • To report a wrong fare, a lost item, a cancelled or incomplete trip, or a delivery problem, email us with your trip reference.
  • Make sure location access is enabled so pickups and live tracking work correctly.

Orders (food, grocery, shopping & marketplace)

  • For missing, incorrect, or damaged items, or a late order, contact us with your order reference and, if possible, a photo.
  • Merchants set their own product details, availability, and prices. We will work with the merchant and delivery partner to resolve the issue.

Safety & reporting incidents

  • In an emergency, contact local emergency services first.
  • Report unsafe or inappropriate behavior from the Safety Center in the app or by email to support@veehk.us.com.
  • If you suspect a driver or delivery partner is impaired by drugs or alcohol, see our Zero-Tolerance Policy for how to report it.
  • To report a user, reel, comment, or other content that breaks our rules, use the report option in the app or contact us.

Account & data deletion

  • In the app:open Settings, then Privacy & Security, and choose "Delete account". Deletion is permanent and signs you out of the device.
  • By email: if you cannot access the app, write to support@veehk.us.comfrom the email address on your account with the subject "Delete my account". We may ask you to verify your identity.
  • Some records, such as transaction and tax records, may be kept where the law requires. See the account deletion section of our Veehk App Privacy Policy.

Drivers, vendors & merchants

  • Drivers: questions about document verification, trip requests, earnings, or payouts can be sent to the support email with your registered name and phone number.
  • Vendors and merchants: questions about onboarding, menu or catalog listings, orders, or payouts can be sent to the same address. Please include your business name.

More information