Veehk App — Privacy Policy

This Privacy Policy applies to the Veehk mobile application for iOS and Android (the "App"). It explains how Veehk ("Veehk", "we", "us") collects, uses, discloses, and protects personal information when you use the App. For our website at veehk.us.com, see the Website Privacy Policy. This policy also describes the rights available to California residents under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Effective date: October 19, 2026.

Information we collect

Information you provide

• Account and profile: name, email address, phone number, date of birth, profile photo, username, and sign-in credentials. If you sign in with Google or Apple, we receive the basic profile details they share with us.
• Driver and vendor onboarding: if you register to drive, deliver, or sell, we collect verification information such as your licence, vehicle and insurance documents, photos you upload, business details, and payout account details.
• Orders and trips: pickup and drop-off addresses, delivery instructions, items ordered, ride and delivery history, ratings, and reviews.
• Content and communications: reels, videos, photos, comments, live streams, chat messages, and messages you send to support.
• Safety information: trusted contacts you choose to add and incident reports you submit.
• Payment information: see "Payments" below. Card details are handled by our payment processor.

Information collected automatically

• Location: precise location while you use the App (for example to find nearby services, set pickup points, and show maps). During an active trip, ride, delivery, or tracked activity the App may also collect location in the background so that the trip can be tracked and shared with the other party. Drivers' location is used to match them with nearby requests and so passengers and customers can follow arrivals.
• Device and technical data: device model, operating system, app version, language, IP address, device and installation identifiers, and push notification tokens.
• Usage and diagnostics: in-app events and interactions (such as screens viewed and features used), error and crash information, and performance data, which we use to run and improve the App.

Information from others

We may receive information from payment processors (such as payment status and fraud signals), from other users (for example ratings or reports), and from sign-in providers you choose to use.

How we use your information

• Provide, operate, and maintain the App, and match users with drivers, merchants, and vendors.
• Process payments, wallet top-ups, refunds, and payouts.
• Verify identity and eligibility, including driver and vendor verification, and confirm age where required.
• Show maps, navigation, and live trip tracking, and send trip and order updates.
• Send service notifications and, where you opt in or the law allows, product updates and promotions.
• Provide customer support and resolve disputes.
• Maintain safety and security, moderate content, investigate reports, prevent fraud and abuse, and enforce our Veehk App Terms of Service and Zero-Tolerance Policy.
• Analyze usage, fix errors, and improve our services.
• Comply with legal obligations.

How we share information

We share personal information only as needed:

• With other users to complete a service: for example, a driver sees your pickup location and first name, you see your driver's name, vehicle, photo, and live location, and a merchant sees the items and delivery details for your order.
• With service providers that process data on our behalf under contract, such as cloud hosting, push notifications, maps, payment processing, and diagnostics.
• With trusted contacts you choose, when you use safety features that share your trip details.
• For legal and safety reasons: to comply with law or valid legal process, to respond to emergencies, and to protect the rights, property, and safety of users, Veehk, or the public.
• In a business transfer, such as a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal information for money.

Third-party services and SDKs

The App uses the following third-party services, each under its own terms and privacy policy:

• Stripe for payment processing, wallet top-ups, refunds, and payouts. We receive tokens, the last digits of your card, card brand, and transaction status, and we do not store your full card number.
• Firebase Cloud Messaging (Google) to deliver push notifications.
• Google Sign-In and Sign in with Apple if you choose to sign in with those providers.
• Map services, including Google Maps and Apple Maps through the device's map libraries, to display maps and routes.
• Live video and calling technology (WebRTC) for live streams and in-app calls.
• Veehk analytics: usage events are sent to Veehk's own servers to understand how the App is used and to keep it reliable.
• Over-the-air update service (Stallion) used to deliver app updates.

App permissions and how to change them

The App asks for the following permissions on your device, and only when the related feature is used:

• Location (while using, and in the background during an active trip or tracked activity): for nearby services, pickup and drop-off, maps, and live trip tracking.
• Camera and microphone: to record reels, take part in live streams and calls, and (for drivers) to photograph documents and delivery proof.
• Photos and media library (including saving media): to choose photos or videos for reels, upload verification documents, and save exported reels.
• Notifications: to send trip, order, and account updates.
• Face ID or biometrics (drivers app): to unlock the app if you enable this option.

You can turn off any permission at any time in your phone's Settings (iOS: Settings > Veehk; Android: Settings > Apps > Veehk > Permissions). Some features, such as ride tracking or reel recording, will not work without the related permission.

Text messages (SMS)

If you give us your mobile phone number, we use it to send text messages through the VeeHK Messages program. We send:

• One-time login and verification codes when you request them.
• Account and order notifications, such as driver application approved or cashout sent.
• Safety alerts to the trusted contacts you add in the app.
• Marketing texts, only if you tick the optional SMS checkbox or turn on marketing texts in the app (Privacy Center for riders, Notification preferences for drivers).

Consent.When you enter your phone number in the Veehk app, below the phone field you see a separate, optional checkbox that is unchecked by default. Its label reads: "Yes, text me ride updates and offers from Veehk. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of using Veehk." You can sign in without ticking it. The one-time code is sent only because you request it, and recurring and marketing texts are sent only if you tick the box. SMS consent is not a condition of using Veehk or of any purchase. You can change this at any time in the app (riders: Privacy Center, "Marketing texts"; drivers: Notification preferences, "Marketing texts (SMS)"), or by replying STOP.

Frequency and rates. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opting out and help. Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to opt out of marketing texts. Reply HELP or INFO for help. Reply START, UNSTOP, or YES to lift a block. Replying STOP to our number may also block verification codes from that number until you text START.

Sharing. We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This does not apply to service providers that send text messages for us, such as our SMS provider, which may use your number only to deliver our messages.

Contact. Questions about text messages: support@veehk.us.com. See also our SMS terms and SMS opt-in page.

Cookies and tracking

The App does not use third-party advertising SDKs and does not track you across other companies' apps and websites.

Data retention

We keep personal information only as long as needed for the purposes described in this Policy. In general, account data is kept while your account is active. Transaction, payment, and tax records are kept for the period the law requires. Safety, fraud, and dispute records may be kept longer where needed to protect users and meet legal obligations. When we no longer need information, we delete or de-identify it.

Account and data deletion

You can ask us to delete your account and associated personal data at any time:

• In the App: open Settings, then Privacy & Security, and choose "Delete account". Deletion is permanent, cannot be undone, and signs you out of the device.
• By email: write to support@veehk.us.com with the subject "Delete my account", from the email address on your account. We may ask you to verify your identity.

When an account is deleted, we delete or de-identify personal data tied to it, except for information we must or may keep for legitimate purposes such as legal compliance, tax and accounting records, fraud prevention, resolving disputes, and safety investigations. Backups are removed on a rolling schedule. Content you shared that other people have copied or reported may remain with them. Please use or withdraw any wallet balance before deleting your account, and contact support if you need help.

Your California privacy rights

If you are a California resident, you have the right to:

• Know / access the personal information we collect and how we use and disclose it.
• Delete personal information we have collected, subject to exceptions.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of your personal information.
• Limit the use of sensitive personal information. Precise geolocation is sensitive personal information, and we use it only to provide the services you request and as permitted by law.
• Non-discrimination for exercising your rights.

To exercise these rights, use the in-app deletion option or contact us as described below. You may designate an authorized agent to make a request on your behalf.

Do Not Sell or Share My Personal Information

To opt out of the sale or sharing of your personal information, email support@veehk.us.comwith the subject "Do Not Sell or Share", or use the opt-out link in our footer. We also honor Global Privacy Control (GPC) browser signals where required.

Data security

We use administrative, technical, and physical safeguards designed to protect personal information, including encrypted connections. No system is completely secure, so we cannot guarantee absolute security.

Children

Veehk is not directed to children under 13, and we do not knowingly collect personal information from children under 13. You must be 18 or older to use wallet, payment, and dating features. If you believe a child under 13 has given us personal information, contact us and we will delete it.

International data transfers

We and our service providers may process and store information in the United States and other countries where data protection laws may differ from those where you live. Where required, we use appropriate safeguards for such transfers.

Changes to this policy

We may update this policy from time to time. Material changes will be posted here with a new "last updated" date, and, where required, we will notify you in the App.

Contact us

Questions or requests: support@veehk.us.com. For help with the App, visit our Customer Support page.